Question 1

Why aren't my practice plans showing up?

Accepted Answer

In order to populate your plan library, you must assign a game-type and age group to your team through your team settings. To do this you will:   Go to your team tab > tap the gear icon in the top right corner > set your age group and game-type.   Only a team owner can change your team settings. If you don't see the gear icon and you are the team owner, close down the app and re-open it.

Question 2

Can I print practice plans from the app?

Accepted Answer

No, we currently do not allow coaches to print plans.

Question 3

Can I add my own plays to the app playbook?

Accepted Answer

No, do not currently have this functionality. Plays in the playbook are intended to provide example plays coaches can use.

Question 4

How do I access premium content?

Accepted Answer

If your team has been created by an organization administrator, it will automatically be premium and you will have access to all content.   If you created your own team in the app, you can upgrade to premium to access  all content by purchasing a premium team upgrade in the app.   You can tell if your team is premium by:  Tap "more"  Tap "my teams"  If your team is premium, you will have a gold outline with a premium label telling you the date premium access will expire

Question 5

How can I tell if my team is premium?

Accepted Answer

You can tell if your team is premium by:  Signing into your account on the mobile app Tapping "more"  Tap "my teams"  If your team is premium, you will have a gold outline with a premium label telling you the date premium access will expire

Question 6

What coaching content can other people on my team see?

Accepted Answer

Anyone who joins your team on the app can see library content no matter what role they're in. If your team is premium, everyone on your team will be able to view premium content.   Any content you create in the My Plans or My Drills section can only be viewed by other team members if you share it through the group chat or schedule.

Question 7

What happens to plans and drills i've created in the app if I change teams?

Accepted Answer

All custom content is saved to your personal app account, not your specific team. This means if you join a different team you will still be able to access all of the drills and plans you've created.

Question 8

How do head coaches join a premium team created by their organization administrator?

Accepted Answer

If your organization created a team for you, then you should have received an email with a link and instructions on how to join your team.   Please watch this video that walks you through how to join

Question 9

How do I invite others to join my team on the app?

Accepted Answer

You can invite others to join your team on the app by:  Navigating to the team page Tap "Invite Members"  Tap "Share"  Use the options on your device to share a join team message and link via text, email or other communication apps Anyone who opens this look will be given instructions on how to join your team

Question 10

How do parents or players join their team on the app?

Accepted Answer

In order to join, you must first have received a "join team" link or 6-character team code from your coach. Then you will:  Download the mobile app from the App Store or Google Play Open the app and choose "join a team"  Enter your team code Create your account by entering your name, email & password Choose your role on the team Add your child to the list or select your childs name if they are already listed

Question 11

Why am I not receiving my forgot password/password reset email?

Accepted Answer

If you use Microsoft Outlook, your password reset emails may be getting blocked from entering your spam/junk folder. To fix this, follow the steps below:   Open your email inbox  Open settings (gear icon in the top right corner)  Choose "View all Outlook settings"  Choose "Junk Email"  Under Safe Senders and Domains choose the +Add button Enter athlete-era.com and press enter Choose the save button Open the app and tap "Forgot Password" again to resend the email

Question 12

How do I sync my team schedule with Google Calendar?

Accepted Answer

Step 1: Tap "SUBSCRIBE" at the top left of the "Schedule" tab in the mobile app"      Step 2: Tap "Email Link"       Step 3: Log into your gmail account, open the email from Athlete Era and copy the calendar subscription link      Step 4: Open Google Calendar and choose the + button in the "other calendars" section      Step 5: Choose "From URL" and paste the link you copied from the email you received       Step 6: Choose "Add Calendar" and your teams schedule should now appear on the "My Calendars" section      For additional support visit Google Calendar support by clicking here.

Question 13

How do I sync my team schedule with Microsoft Outlook Calendar?

Accepted Answer

Step 1: Tap "SUBSCRIBE" at the top left of the "Schedule" tab in the mobile app"      Step 2: Tap "Email Link"       Step 3: Log into your gmail account, open the email from Athlete Era and copy the calendar subscription link      Step 4: Open your Outlook calendar and choose "Add Calendar"        Step 5: Choose "Subscribe from web" and paste the link you copied from the email you received        Step 6: Choose "Import" after pasting the link and your team calendar will now appear   For additional support visit Microsoft Office support by clicking here.

Question 14

How do I sync my team schedule with the iOS (Apple) Calendar App?

Accepted Answer

Step 1: Tap "SUBSCRIBE" at the top left of the "Schedule" tab in the mobile app"      Step 2: Tap "Subscribe"        Step 3: Tap "Subscribe"        Step 4: Edit the title, account & colour to modify how events will be displayed on your iOS calendar (optional). Then choose "Add"        Step 5: Open the iOS Calendar app on your iPhone and you will see event information from your team schedule. You cannot RSVP for events from iOS calendar, you will need to go back into the app.    For additional support visit Apple support by clicking here.

Question 15

Can I post weblinks in the group chat?

Accepted Answer

No, we don't currently have the functionality to post hyperlinks in the app.

COACHING APP FAQ

Answers to common questions from coaches, parents and players

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